CIO Influence

Tag : Customer Service

Analytics Featured IT Ops IT services Machine Learning Security

Predictive Analytics in ITSM: Reducing Downtime and Improving Incident Resolution

Rishika Patel
by Rishika Patel0
As organizations accelerate their digital transformation journeys, IT Service Management (ITSM) has become a cornerstone of modern enterprise infrastructure. However, the growing complexity of IT...
CIO Influence News IT services Machine Learning SaaS

Unanet Acquires Software Firm Contraqer to Help GovCons Identify and Win More Business

PR Newswire
by PR Newswire0
Company’s market intelligence and friction-free procurement features will further enhance Unanet’s growth suite Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) solutions...
CIO Influence News Digital Transformation

euNetworks Launches its Connected Portal to Customers – a New Feature-Rich Digital Platform for Bandwidth Management

Business Wire
by Business Wire0
Part of a multi-channel strategy for digital customer engagement – Portal, API, Marketplaces Customer-driven features for a faster, simpler and a more intuitive digital service...
Automation CIO Influence News Machine Learning

Continuent Launches AI-powered Tungsten Copilot to Boost Issue Diagnosis and Customer Support Efficiency

Cision PRWeb
by Cision PRWeb0
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations. Continuent, the leading...
Apps Data Management Guest Authors Machine Learning Natural Language

Buggy AI apps and why human oversight remains critical in QA

Robert Salesas
by Robert Salesas0
From McDonald’s to X’s Grok AI and even Air Canada, we’ve seen a fair share of AI-related failures this year. For organizations striving to accelerate...
CIO Influence News Cloud IT services Security Technology

ATSG and Evolve IP Announce Strategic Combination to Create a Leading, Scaled IT Managed Services Provider

PR Newswire
by PR Newswire0
Combined company to drive innovation and client success with over $230M in revenue and over 1,700 customers ATSG, a global technology provider for cloud, IT managed services,...